What is Scooper Agent?
An AI office manager for pet waste removal businesses. It answers your customer texts on your business texting line around the clock, using your Sweep & Go account, and brings your team in when a person is needed. Each business names its own agent, usually a dog name.
What can it handle?
Skip requests, "are you coming today?" questions, rescheduling, new leads asking about service area and pricing, and payment and collections follow-ups. For "are you coming today?" it reads your route board and the local time. If it cannot back an answer, it asks your crew instead of guessing.
Will it text my customers without me knowing?
No. It starts approve-only. Every reply is a draft that someone on your team sends with one tap. During the beta it stays that way. Later you will be able to let it send one type of message on its own, like skip confirmations, and switch it back any time. That setting is planned, not built yet.
What do I need to use it?
A Sweep & Go account and a Quo texting line. Right now Scooper Agent works with those two only. You also connect your own ChatGPT account or an OpenRouter API key.
How long does setup take?
About 20 minutes, and you do it yourself: connect Sweep & Go, connect your Quo texting line, name your agent, set your business rules, connect your AI account, invite your team, then run a test and go live.
Can my office person and techs use it?
Yes. Everyone gets their own login and role. Owners see everything. Office staff handle customer texts. Techs only get questions about their route, answered with big buttons like "Running late" or "Can't access a yard." Techs never approve texts or anything about money.
How does my team get alerts?
Through the Scooper app on their phones, with push notifications. There is a shared Needs you list, and anyone can claim an item so two people never answer the same customer. If nobody picks up an urgent item, it sends a second push, then emails the owner. Quiet hours hold routine items until morning. You get a daily digest and receipts when texts are delivered.
Do my techs need to download an app from the App Store?
No. They open their invite link and add the app to their Home Screen. On iPhone that step is required for alerts and needs iOS 16.4 or newer. The invite walks them through it, and the staff help page has the steps for iPhone and Android.
Who is sending the texts to my customers?
Your business, from your own Quo number. Customers see your number, the same as today. Every reply waits for a tap from your team, so if a customer asks whether they are texting a bot, your team makes sure the answer is honest: an AI assistant helps your business. The AI Disclosure page has wording to copy. Signing replies with your agent's name is planned, not built yet.
Is my data safe? Is it shared with other businesses?
Each business gets its own agent on its own server, with its own data. We do not sell your data, and we do not use your customers' records or texts to train AI. You can ask us to delete everything.
How much does it cost?
Free for founding owners during the beta. We agree on a flat monthly price before you ever pay. Your Quo, Sweep & Go and ChatGPT plans bill you as usual.
What if the agent gets something wrong?
That is why it starts approve-only: a person sees every reply first. You can pause the agent in one tap, and you can jump into any conversation in Quo. When you do, the agent steps back from that conversation for 4 hours.
Who built it?
Service Booster, a marketing agency for home service businesses in St. George, Utah. We built the agent behind it at Scoop Hero, a pet waste removal company, where it works on real customer texts. Scoop Hero runs it on an older setup, not the Scooper app your team would use.
How do I get started?
Request access. We let in founding owners a few at a time, review each request and reply by email. Then you run setup yourself.